Question 1

What devices does InnerTrail work on?

Accepted Answer

InnerTrail works on iPhone 15 Pro or later, iPad, and any modern web browser. The on-device reflection feature requires an A17 Pro chip or equivalent (iPhone 15 Pro and later) for the AI model to run locally.

Question 2

Does InnerTrail work offline?

Accepted Answer

Yes. InnerTrail is designed to work entirely offline on your device. When you reconnect to the internet, your entries sync across devices through our encrypted sync layer.

Question 3

Where is my data stored?

Accepted Answer

Your journal entries are encrypted on your device before they leave it. Encrypted blobs, timestamps, device names, and subscription data are stored on Supabase servers. We cannot read your journal content — the encryption keys never leave your device.

Question 4

What if I lose my recovery phrase?

Accepted Answer

If you lose your recovery phrase, we cannot recover your data. This is by design — the encryption is end-to-end, meaning the keys never leave your device. We recommend writing your phrase down and storing it in a safe place.

Question 5

Can I import my data from Cairn?

Accepted Answer

Yes. InnerTrail was built by the Cairn team, and we provide a one-tap import feature that brings your Cairn journal into InnerTrail. Your existing entries will be encrypted and synced just like new entries.

Question 6

How do I cancel my subscription?

Accepted Answer

On iPhone, cancel through the App Store's subscription settings. On the web, manage your subscription through the Stripe customer portal. You can also contact us at hello@aandosconsulting.com and we'll help you.

Question 7

What are the web browser requirements?

Accepted Answer

The InnerTrail web app requires a browser that supports WebGPU for the on-device reflection feature. This includes the latest versions of Chrome, Edge, and Safari (18+). For journaling without reflection, any modern browser will work.

Question 8

What format can I export my journal in?

Accepted Answer

You can export your journal entries as plain text or Markdown files. Your exported data is unencrypted and fully readable — we believe your data should always be accessible to you.

Question 9

What languages does InnerTrail support?

Accepted Answer

InnerTrail currently supports English. We are actively working on additional language support and welcome contributions from the community.

Question 10

Can children use InnerTrail?

Accepted Answer

InnerTrail is designed for users aged 13 and older. For younger users, we recommend parent or guardian supervision. We take children's privacy very seriously and comply with COPPA and other applicable regulations.

Question 11

Is InnerTrail accessible?

Accepted Answer

InnerTrail is designed with accessibility in mind. We support VoiceOver on iPhone, keyboard navigation on the web, and respect reduced motion settings. We are continuously working to improve our accessibility.

Question 12

Who makes InnerTrail?

Accepted Answer

InnerTrail is made by Apple and Oranges Consulting, a small team based in Vancouver, BC. We are also the team behind Cairn, the journaling app that preceded InnerTrail.

FAQ